Terms & Conditions

“Best Tours Israel” (“we”, “our”, “the company”)  is here to provide you (“the guest”, “user”, “the tourist”) with the best tours services in the Holy Land.

We will provide you with the best tour experience, and will take under consideration the tourist’s best interest.

In some cases (due to force majeure, security limitations, road block, accidents, weather, holidays)  we might change the tour sequence, the routes, traveling time and the visited sites while we make sure to bring you safely and back on time to your destination. 

Private Tours:

For private tours, all the programs on this site are only for suggestions and can be tailor made to your needs.

A day tour is up to 10 hours, each additional hour is us$50, the price not including hotels, meals, admission fee, tips.

Private Shore Excursions:

For private Shore Excursions, all the programs on this site are only for suggestions and can be tailor made to your needs. 

On this tour the time is very tight and we keep the right to change the programs and skip some sites to make sure we will bring you back on time to the port.

The price not including hotels,meals, admission fee, tips.

Group Tours: 

On group tours you should follow the guide instructions and be on time at each meeting point. In case you leave the group you will have to follow the group to the next destination, or end the tour. In this case you  will not be entitled for any refund and all the additional cost incurred will be on your side.

VAT – By the Israeli law, to avoid VAT foreigners have to provide us with a home address, copy of the passport and the B2 stay permit (received upon arrival).

Shore Excursions – Pickup and Drop off

For shore excursions we have to follow the port authorities instructions, that may change from time to time.

Please follow this (unless otherwise stated):

Haifa port: outside the main passengers terminal, called by locals Gate 5 (the parking of Hashmona train station).

Ashdod port:

outside the main passengers terminal.

Please provide us your whatsapp number so we can contact you if needed.

* If a ship docks at a remote place, the Port  should provide you a free shuttle to the passengers terminal.

Health problems:

Our tours are designed for people with good health and no walking disabilities. We will be glad to offer all kinds of tours, but you must inform us of any special health requirements you have.

Visit to Palestine: 

On a visit to Palestine, we might be required to change a vehicle and the guide. Please make sure you have travel insurance to the West Bank.


Any customer that contacts us, we will add him to our mailing list and will send him information relevant for his tour.

We will send from time to time some relevant travel information, promotions and marketing emails from our side.

At any time you can opt out from our mailing list.


Our customers are not entitled to claim a refund unless it is in accordance with our cancellation policy. or under certain special circumstances approved by us.

Cancellation fee of 10% charged for notification up to 4 weeks in advance.

Cancellation fee of 25% charged for notification up to 2 week  in advance.

Cancellation fee of 100% charged for notification less than 1 week.

Non-Show – 100% Cancellation fees.

Have a safe tour with Best Tours Israel